frequently asked questions
-WATERFRONT MARKET

frequently asked questions

  • About Waterfront Market
  • Shopping & Services
  • Visiting & Navigation
About Waterfront Market
  • About Waterfront Market
  • Shopping & Services
  • Visiting & Navigation

How can I reach the customer service team?

You can visit the Customer Service Desk located at the main entrance, call us at 800 627 538 (800 MARKET), or email info@waterfrontmarket.ae

Are there ATMs or currency exchange services on-site?

Yes, ATMs are available in the market for your convenience. An Al Ansari Exchange branch is also on-site for currency exchange and other financial services.

Does the market offer porter services?

Yes, porter services are available and charged at AED 10 per hour.

Does the market provide delivery services?

At this time, purchases must be made directly at the market. Delivery services are not yet available.

Is card payment accepted throughout the market?

We're introducing more flexible payment options. Some shops accept cards, but others may not, so carrying cash is recommended for convenience.

Are the restaurants open 24/7?

Restaurant hours vary. In general, most restaurants open around 12:00 PM and begin closing from 12:00 PM onwards.

Do the restaurants offer cooking services for fish or meat bought from the market?

Absolutely! Waterfront Market offers a unique market-to-table experience—buy fresh fish or meat and have it cooked at select on-site restaurants for a quick, fresh meal.

Is parking free of charge?

As of May 1, 2025, basement parking at Market is paid: first 2 hours free, AED 5/hr for the 3rd & 4th hours, AED 10/hr after. External and west side parking remain free with limited availability.

Does the market provide wheelchair services?

Wheelchairs are available with a valid ID and can be collected from the Information Desk at Waterfront Market.

How to pay for the parking?

There are three ways to pay for parking: Parkonic App – Pay easily via the app. QR Code – Scan at entry/exit points. Salik – If unpaid, the fee is auto-deducted from your Salik account after two days.

How do I use Parkonic?

Simply, Download the app, Set up an Account, and pay for your parking on the go with zero ticket worries.

How do I pay with My salik account?

Parking fee will be automatically deducted from your account after two days of your visit (will apply if the other two options are not used)

If I pay for the Valet service, will I be charged for the parking?

Customer who use the valet service are exempted for the parking (basement) fees

How do I pay with My salik account?

Parking fee will be automatically deducted from your account after two days of your visit (will apply if the other two options are not used)